Paychex PEO -What You Should Know Before You Sign Up

The Paychex brand name has been around for a long time. Many have relied heavily on their payroll services over the years, particularly the small to medium-sized business. Their services have branched out since the company’s inception in 1971. The Paychex PEO offering has been in full swing, complete with a full suite of services for all of your human resource needs. Often Paychex customers are trying to be upsold by their reps to the Paychex PEO solution, but is this really a good idea? Is their PEO as good as their traditional payroll product?

The Good News About Paychex PEO

Name Recognition-The name alone gets Paychex customers. It is a brand that most business owners and human resources professionals can recognize. If you are hesitant to put your trust in a name that isn’t familiar to you, then Paychex is one that you’ll likely go with. History of Being In Business- It is very likely that you either had a paycheck with their logo on it or you know someone who has. Companies stay in business for a reason. Breadth Of Offerings-No matter what your needs, a large corporation such as Paychex is definitely going to have the services that you are looking for. Technology That Keeps Up With The Times-Many Paychex clients have heralded their Paychex mobile app as being something that their employees were happy with. They liked that they could see their stub on their smartphone. Paychex PEO also integrates with Quickbooks and Sage, so established financial systems don’t get disrupted by the implementation of Paychex.

What You Should Know Before You Sign Up

While a good solid brand and a service that offers a solution to every small business human resources conundrum seems like an easy decision to make, there are points to consider. For instance, most review sites that have Paychex listed are writhe with clients and dissatisfied former customers who overwhelmingly take issue with the customer service organization that exists today.

• Not having a dedicated customer service person.
• Disconnect between customer service issues and who to talk to within the department.
• Paychex PEO sales representative never seemed to be available.
• New website interface is very un-user friendly and difficult to manage.
• Paychex’s price points are typically higher than their competitors

 

Is It Right For You And Your Company

Whether or not you think this service is right for you and your organization is up to you. For sure, there are loyal customers who will tell you that they have had nothing but great experiences, but buyer beware when it comes to needing them to deal with an issue that you have with their services. Customers that were utilizing their retirement benefits also commented that what you could do with your retirement funds and how you could access them if you needed them seemed to be unclear and also that there were substantial fees associated with accessing money. If PEO services are what you are seeking for a solutions to employee benefits, there are literally hundreds of options, but you don’t have to go through them all to find the one that is right for your company. It can be very tempting to just go with a name that is familiar to you, rather than spend whole lot of time researching. A PEO broker will help you wade through the avalanche of information so you can get to the heart of what your company needs, and who the best PEO service companies are to help fulfill them. Would you be willing to spend a little bit of time on the phone with a specialist in order to find the correct PEO service the first time? A few minutes can save months of headache.