The Baby And The Bathwater: Do You Need To Switch PEOs?

February could be deemed for some as the official month of buyer’s remorse.  Now that their current PEO service choice is in place, they’ve now had a couple of payroll cycles and are starting to clearly see how this relationship will work. For the unfortunate few, that honeymoon phase has given way to the ‘what did I do’ nightmare. If this is you, there are a couple of options, even if you want to switch PEOs. If you have been with the same PEO service for some time now and are wondering if the grass might be greener elsewhere, even if it is sitting under a pile of snow currently, there are options for you too. But, do you need to make a clean break and switch PEOs?

What To Do If You Are Having Buyer’s Remorse

If your new provider is turning out to be not what you were expecting, there are a couple of things that might be contributing to your feelings of anguish:

1. Contract Ambiguity -are you not clear on what would be provided and paid for even after reading over your contract a few times?
2. Unacceptable Customer Service -having trouble getting answers or help from your sales representative or customer service department?
3. Unpredictable Invoices -do your payment amounts seem to fluctuate a lot, even if not much has changed from one billing cycle to the next?
4. That’s Not Covered - did you think you were getting one thing only to find out that you’d have to pay more if you opt in?

All of these signs are at least symptoms of poor account management or a sales representative who is not paying enough attention to details when they are presenting service options. You don’t have to live with this though. You can make a switch and change PEOs. Work with a provider who is transparent, that is they give you all the information and make sure that you understand all the information that you need to before you sign. You shouldn’t have to pay the price for unexpected fees. Lack of customer service is always a good indicator of needing to switch PEOs. What good is the cost savings if you can’t access anything from your provider if you need to? Is a modest savings worth a mountain of frustration? Most would agree that it is not.

Is A Renegotiation Better Than To Switch PEOs

If you are wondering if you can do better with another provider and your reasons for thinking so are monetarily driven, the good news is that you don’t necessarily have to change PEOs. Did you know that you can often times renegotiate with the PEO service that you already have? Yes, it’s true. Many are willing to renegotiate rather than lose a customer. This is a win for both parties. You don’t have to upend benefits and insurance offerings for your employees and they don’t have to lose you as a loyal customer. A non-partisan PEO broker can help you with your renegotiation. Trust a skilled 3rd party to handle your renegotiation rather than taking it on yourself. They know the ins and outs of renegotiations of a PEO contract and know what to avoid in the process. They can help you with the entire process from start to finish, so you can keep working on the business instead of losing sleep over contract bids and outcomes. A service like PEO Spectrum offers such a service and can also leverage their existing relationships with over 100 PEOs. If your renegotiation falls apart, you can always help you make a switch if necessary. The bottom line is, when it comes to working with a PEO, you always have the upper hand. You are not at the mercy of your current contract, no matter which of these situations you find yourself in today. Better yet, you don’t have to do it alone.